South Ayrshire Dementia Support Association Duty of Candour Report
All health and social care services in Scotland have a Duty of Candour. This is a legal requirement which means that when things go wrong and mistakes happen, the people involved understand what has happened, receive an apology, and that organisations learn how to improve for the future.
An important part of this duty is that we provide an annual report about the Duty of Candour in our service. This short report describes how our care service has operated the Duty of Candour during the time between 1 April 2018 and 31 March 2019. We hope you find this report useful.
1. How many incidents happened to which the Duty of Candour applies?
In the last year, there have been no incidents to which the Duty of Candour applied.
2. Information about our policies and procedures
Where something has happened that triggers the Duty of Candour, our staff report this to the Day Centres Manager who has responsibility for ensuring that the Duty of Candour procedure is followed. The Manager records the incident and reports as necessary to the Care Inspectorate. When an incident has happened, the Manager and staff set up a learning review. This allows everyone involved to review what happened and identify changes for the future.
All new staff learn about the Duty of Candour at their induction, and all existing staff have taken the online module required to learn about the Duty of Candour. We know that serious mistakes can be distressing for staff as well as people who use care and their families. We have occupational welfare support in place for staff if they have been affected by a Duty of Candour incident.
Where clients or relatives are affected by the Duty of Candour, we have arrangements in place to provide welfare support as necessary.
If you would like more information about our day care, please contact us using these details: 01292 283954 or email@example.com