SADSA Duty Of Candour Report April 2018 – March 2019

South Ayrshire Dementia Support Association Duty of Candour Report

All health and social care services in Scotland have a Duty of Candour. This is a legal requirement which means that when things go wrong and mistakes happen, the people involved understand what has happened, receive an apology, and that organisations learn how to improve for the future.

An important part of this duty is that we provide an annual report about the Duty of Candour in our service. This short report describes how our care service has operated the Duty of Candour during the time between 1 April 2018 and 31 March 2019. We hope you find this report useful.

1. How many incidents happened to which the Duty of Candour applies?

In the last year, there have been no incidents to which the Duty of Candour applied.

2. Information about our policies and procedures

Where something has happened that triggers the Duty of Candour, our staff report this to the Day Centres Manager who has responsibility for ensuring that the Duty of Candour procedure is followed. The Manager records the incident and reports as necessary to the Care Inspectorate. When an incident has happened, the Manager and staff set up a learning review. This allows everyone involved to review what happened and identify changes for the future.

All new staff learn about the Duty of Candour at their induction, and all existing staff have taken the online module required to learn about the Duty of Candour. We know that serious mistakes can be distressing for staff as well as people who use care and their families. We have occupational welfare support in place for staff if they have been affected by a Duty of Candour incident.

Where clients or relatives are affected by the Duty of Candour, we have arrangements in place to provide welfare support as necessary.

If you would like more information about our day care, please contact us using these details: 01292 283954 or liz.campbell@sadsa.org.uk

Carer & Client Testimonial

Read on for a couple of lovely testimonals from one of our clients & a carer:

“To Whom It May Concern

I would like to take this opportunity on behalf of my mother to thank everyone at SADSA for the care and support given to her. Each member of staff and volunteer makes her feel not just welcome but part of an extended family.

She enjoys each day spent there, looking forward to catching up with the new friends she has made. Her mental functions and motor skills are stimulated and challenged with various games and quizzes, and her lunch time appetite well satiated with food she really enjoys.

I also add my thanks to all at SADSA for a great job well done.

Best wishes”

“This is just a wee note to thank you for the great attention and care you have given to me each week since I joined SADSA. I hope I will be with you all for a while yet.”

Two Client Testimonials

Read on for two lovely testimonials from the loved ones of two of our clients!

“My husband loves going to SADSA. Staff always friendly, and welcome him with a big smile. Always comes back with stories of what happened on the day. Staff versatile if I have to pick him up a bit later in the day. Can not fault the service provided.”

“South Ayrshire Dementia Support Association’s Manager, Liz Campbell, and her staff have supported my wife, an Alzheimer sufferer, for over 5 years. During this time, I have known her to organise Carer meetings, support groups, speakers, social parties, all in a highly professional manner and greatly beneficial to the clients. Additionally, Liz has personally spoken to the congregation at church services including St. Leonard’s Parish Church, Ayr, highlighting SADSA services. Alloway Bowling Club also received a visit resulting in a considerable donation being given to the charity.

As a manager, Liz organises her staff well ensuring that clients are collected from home on time, that they are well and safely looked after during their day care, and return home at the end of the day in a happy frame of mind. Her staff are invariably polite, competent, cheerful and helpful which speaks volumes for her leadership. She possesses highly commendable qualities, and I consider myself highly fortunate that my wife is in her care for at least part of the week giving me, too, very useful support.”